SAP C4C

SAP Cloud for Customer is a cloud based CRM application from SAP. With this new application from SAP which is on cloud, field (sales/service) representatives can access the application and run there day to day business activities from any device and from any location. C4C has inbuilt social collaboration tool which helps in connecting the internal employees, external partners and share information among themselves on the go. These functionalities like accessing the application from any device and inbuilt social collaboration tool makes C4C a user friendly application, which in turn increasing the level of interest customers show on implementing C4C as there CRM application.

By the end of this training you will:
- Acquire the relevant knowledge required to clear the SAP certification exam.
- Understand the core concepts of SAP’s C4C module.
- Be able to apply the knowledge learned to progress in your career as an associate level SAP C4C consultant.

Essential
Knowledge of SAP CRM
Recommended/Additional
A good bachelor’s degree in any field would be an advantage. Awareness to database technologies and basic software knowledge is advantageous but not a must.

Classroom Training: An Instructor led training in our dynamic learning environment based in our office at West London. The classroom is fitted with all the essential amenities needed to ensure a comfortable training experience and with this training you will have an opportunity to build a Networking with other learners, share experiences and develop social interaction.

Online: Unlike most organisations our online based training is a tutor led training system similar to the classroom based training in every given aspect making it more convenient to the students from any location around the world and also cost effective.

Onsite: This training is specifically made for the Corporate clients who wish to train their staff in different technologies. The clients are given an opportunity where they can tailor the duration of course according to their requirements and the training can be delivered in house/ at your location of choice or online.

Customised one to one: A tailored course for students looking for undeterred attention from the tutor at all the times. The duration of course and contents of the course are specifically customised to suite the students requirements. In addition to it the timings of the trainings can also be customised based on the availability of both the tutor as well as the student.

4Weekends, 32 Hours, 10AM - 2PM

Functional or Technical Certification - £350 (excluding VAT)

Contractors can expect to earn between £300 and £500 per day depending on the experience. Permanent roles on average offer a salary of between £30 and £60k per annum, again depending on the experience required for the job. Permanent Lead roles requiring substantial experience can offer around the £100k per annum mark.

Although there is no guarantee of a job on course completion, we are almost certain that you should be able to find a suitable position within a few weeks after successful completion of the course.

Course Preview

- System Landscape
- Tenant Landscape

- Log in with Initial User ID
- Create Service Agent
- Authorization to service agent
- Lock initial User ID & Pwd

- Scoping
- Questionnaire

- Define Job definitions
- Create Employee
- Create Org Structure
- Assign employee to org structure
- Define Division
- Define Distribution Channel

- Fine Tuning Activities of Account
- Fine Tuning Activities of Contact
-Fine Tuning fo General Business Partner
- Duplicate Check of Business Partners in scoping and fine tunining

- Product Categories
- Material Number Ranges

- Base Price List
- Discount List
- Integration of Pricing with ECC/CRM

- Create incident
- Follow incident

- Marketing Lead
- Marketing Lead fine tuning
- Target Group
- Campaign
- Marketing Permissions

- Product List (Product Proposal)
- Opportunity
- Quotation
- Sales Order
-Explain integration scenarios
- Territory Management

- Service Ticket
- Service Level Agreements
- Service Categories
- Registered Products
- Warranties
- Installed Base
- Contract Templates
- Contracts
- Maintenance plans

- Communication System
- Communication Arrangement
- Code List Mapping
- ID Mapping for Integration
- Initial Load
- Monitoring
- Middleware Connectivity in ECC
-Ports in ECC
- Partner Profile
- ALE Distribution Model

- Hide Field
- Make Field Visible
- Create New Field
- Mashup

- Create Business Role
- Assign user’s to business role
- Provide access to work centers
- Restrict/Provide access to user’s based on fields

- Creation of Data Sources
- Creation of Reports
- Designing of Reports
- Report assignment to Users

- Feed
- Shelf
- Tag
- Library
- Follow